Here at Scrollmotion, I’m constantly surprised by the resourcefulness and ingenuity of the brilliant team members I work with. One such person is our very own Director of Customer Success, Amie Barder. On the strength of praise she received on our #shoutitout Slack channel, Amie was deemed by peers and management as worthy of a quarterly Employee Recognition award. I’d like to tell you a bit about Amie’s background and her great achievements in our company.
Amie Barder works at our San Diego office and has lived in that beautiful city for many years. Born in the Midwest near Chicago, she moved with her family to Southern California as a teen. She studied media and communications at University of California, San Diego, then moved over to San Diego State University to earn her master’s degree in learning design and technology. Before coming to Scrollmotion, Amie was a digital producer at a company that created interactive iPad versions of print magazine titles. Amie describes herself as inquisitive, forward-thinking, and fascinated with new ideas – all traits she has put to good use here.
As Director of Customer Success, Amie says she is the “voice of the customer”, in charge of helping users get the most out of Scrollmotion products. She’s in constant contact with the support team, tracking customer issues with our software and communicating those concerns to the developers. She also reaches out proactively to existing users to solicit additional feedback and requests for new features. She says working with members of different teams on a daily basis is a source of delight for her.
Amie’s efforts as a customer advocate have gained her much praise on the Shout It Out channel. She regularly uses the #customer-convos channel to provide engineers with direct exposure to users’ comments, concerns, and praise. She also created the #rapidfirefridays hashtag to provide collated feedback on selected issues via Slack once a week. Amie works directly with our enterprise clients by providing organizations with product training sessions. She helps prioritize fixes to software glitches by holding weekly meetings with product management and engineering.
In addition to supporting our customers, Amie looks after our internal teams here at Scrollmotion. She responded to the Ingage Story Contest by generating a clever strategic presentation for a local event-catering business. Amie’s story was used to pitch a catering business by Scrollmotion’s Chief Revenue Officer, who says the customer was “blown away.” Elsewhere, Amie collaborated with New York team members Danielle Morris and Andrea Ullrich to launch the company’s first bicoastal Women’s Brunch event. She continues to help organize this important forum where female employees can discuss issues and share stories. Scrollmotion believes strongly in supporting the cause of women in technology, and Amie’s help in facilitating this event is crucial.
Please join me in congratulating Amie Barder for her diligence and ingenuity in supporting Scrollmotion. We’re lucky to have her.
— Tanya Voytus, Human Resources